Shipping policy

USA SHIPPING

We value every purchase, and we do our best to honor all shipping requests to ensure you receive your items as quickly as possible. To guarantee that an item reaches you when expected, please read the shipping policy below for online orders. business shipping hours:

Monday — Friday, 9 a.m. — 2 p.m. PST, excluding national holidays

Orders are typically processed between 2-4 business days. 

INTERNATIONAL SHIPPING

If customs charges occur please note that you, the buyer, are 100% responsible for the fees. We, the seller, are not responsible for customs charges. Please note that international orders can take up to 4 weeks to arrive after they are shipped since all orders must pass through customs and the time frame that this takes is completely out of our hands.

For international orders, if your package is unclaimed and returned back to us, we may refund the amount of the products, but the shipping cost will not be refunded.

We do not provide a return shipping label within our packaging as return international shipments are the customer’s responsibility. Zorbent is not responsible for any additional shipping costs for returns and exchanges, and we do not assume responsibility for reimbursement of compensation of returned packages lost in transit without proof of delivery to Zorbent.

UNCLAIMED PACKAGES

If a package is unclaimed and is sent back to Zorbent, the customer will be responsible for the re-delivery cost; a flat fee of $10 for USA shipments and $50 for international shipments.


POSSIBLE DELAYS

We do our best to ensure the timely delivery of all orders. Please keep in mind that due to COVID , carriers are having delays. These packages can arrive outside of the estimated timeframe.

COUNTRY SHIPPING RESTRICTIONS

P.O. Boxes


We do not ship to PO Boxes; however, the Bill to address can be a PO Box.

SHIPPING RESTRICTIONS

Due to carrier shipment restrictions, we do not ship to the following countries:

  • Belarus
  • Burma
  • Congo
  • Cote d'Ivoire
  • Crimea
  • Cuba
  • Iran
  • Iraq
  • Lebanon
  • Liberia
  • Libya
  • North Korea
  • Somalia
  • Sudan/South Sudan
  • Syrian Arab Republic
  • Yemen
  • Zimbabwe